Cancellation, Rescheduling & Transfer Policy

Life happens, and sometimes plans need to change.

If you need to cancel or find a different date, please let me know as soon as possible. Advance notice gives me the best chance to adjust the studio schedule and offer the time to another maker.

The Short Version

Need a different date? Most bookings can be rescheduled with at least 24 hours’ notice.
Cancel at least 7 days before a class or workshop for a full refund.
Cancel fewer than 7 days before a class or workshop for a 50% refund.
Open Studio, Finishing Time, Project Support, and Ring Saw Time require at least 24 hours’ notice to preserve your payment or session credit.
No-shows are not eligible for a refund or replacement credit.

Rescheduling

Most private classes, workshops, and appointments may be moved to another available date when I receive your request at least 24 hours before the scheduled start time.

There is no rescheduling fee. Your payment or eligible package credit will simply move to the new booking. All new dates are subject to studio availability.

Requests received fewer than 24 hours before the start time cannot be rescheduled. If you cannot attend, the cancellation policy for that type of booking will apply.

Classes, Workshops & Private Appointments

This section applies to private classes, Creative Experiences, Build Your Skills workshops, and single-session Panel Workshops.

Cancel at least 7 days before the scheduled start time for a full refund.
Cancel fewer than 7 days before the scheduled start time for a 50% refund.
No refund is available after the class or workshop begins.

Refunds are processed manually and may take several business days to appear.

If someone else would like to use your registration, it may be transferred to another participant when I receive the request at least 7 days before the class. Registrations cannot be transferred after the class begins.

Multi-Session Panel Workshops

Large and Extended Panel Workshops include two sessions and require advance project review and pattern preparation.

Cancellation deadlines are based on the beginning of the first session. Once the first session begins, the workshop is underway and no refund is available for either session.

If you need to move one of your sessions, please contact me at least 24 hours in advance. I will work with you to find another available date.

Glass Class Certificate Program

Because the Certificate Program is a four-session cohort with a shared schedule, its dates generally cannot be rescheduled for individual participants.

Cancel at least 7 days before the first class for a full refund.
Cancel fewer than 7 days before the first class for a 50% refund.
No refund is available after the program begins.
A registration may be transferred to another eligible participant at least 7 days before the first class.

Information about missed sessions and available makeup options is included with the program details.

At least two participants are needed for a cohort to run. If enrollment falls below that minimum, the remaining participant may transfer to another cohort, receive a full refund, or upgrade to the private program by paying the difference in price.

Open Studio & Finishing Time

Please cancel or reschedule at least 24 hours before your session to preserve your payment or Maker Pass credit.

With less than 24 hours’ notice, the payment or session credit is forfeited. The same applies to no-shows.

Finishing Time is reserved through Open Studio and follows the same policy.

Project Support & Ring Saw Time

Please cancel or reschedule at least 24 hours before your appointment to preserve your payment.

With less than 24 hours’ notice, the payment is forfeited. The same applies to no-shows.

If The Glass Patch Needs to Cancel

Occasionally, illness, weather, or another unexpected situation may require me to cancel or postpone a session.

If that happens, you may move your full payment to another available date or receive a full refund.

How to Make a Change

Use the cancellation or rescheduling link in your booking confirmation when available, or contact me directly:

Email: Liz@TheGlassPatch.com
Phone or text: 219-712-2343

All deadlines are based on the time your request is received.